Data processing Information

To make our service the best it can be for our customers we sometimes collect personal data. This page tells you what we collect and what we do with it. It also tells you about your rights. 
 

What information is being collected? 

Personal information (information which could be used to identify you) is only collected when you fill in a contact form, send an email or call us. We collect no other personal data. The information we collect is strictly used only for necessary interactions such as:

  • Your email or phone number to get in touch about a request 
  • Your name so that we know who we are addressing 
  • Your address so that we can give a quote or perform the agreed work
  • Any banking information we receive when payments are processed. 

We may also ask to collect your information for marketing purposes. Its uses will be limited to market analysis and contacting those that we believe are interested in our services via the phone number or email address provided. 

Your rights apply to all this information and should you wish to exercise them please get in touch via contact@acorn-gardening.co.uk 

How will your data be used? 

With your consent, for the specific purposes listed above

In order to carry out a contract or return an enquiry 

For legitimate business interests such as marketing, purchasing or supply

Who is collecting your data?

The data is being collected by Acorn Construction Ltd and will be used only for the purposes you consent to when using our service. 

Who will your data be shared with? 

Marketing data will only be viewed and processed by marketing staff and company managers

Other personal data will only be used by those who need to use the data and are trusted members of our organisation. Only staff trained in data protection will be allowed to handle personal data. 

Personal data will not be shared with anyone outside Acorn Construction Ltd other than the owner of that data, should they request it. 

Impact of data use

Personal data will be needed to effectively communicate with our customers. Other than for the work agreed, this data will not be used at any point. Recorded will be retained for up to one year in order to follow up on customer satisfaction. 

Storage of data 

All customer data is stored online in password protected cloud services. No physical copies of customer data are retained. 

Email storage

The majority of our correspondence is via email. Our contact forms are also received as emails. Our email servers are hosted with a GDPR compliant hosting service. I you would like to see how they use your data follow this link: https://www.siteground.com/terms.htm.

Payment processing

Payments are sometimes take electronically which by law requires some personal data to be stored with our bank and service providers. GDPR compliance policy for: 

Website cookies

We use Google analytics to track website data. If you would like to know how they use cookies to track your data follow this link: https://support.google.com/analytics/answer/6004245

Assignment clause 

Any data you consent to being stored and processed will be kept by the company Acorn Construction Ltd. If Acorn Construction Ltd were to change hands any data will change hands to the new owner. The new owner will only be able to use your data for purposes you have already consented to.

Close Menu